Corrections Policy

Writing about phones, software, prices and regulations means some details will go out of date, and occasionally we will simply get something wrong. When that happens, we would rather correct it promptly and openly than hope nobody notices.

How to report a problem

Send an email through our contact page and include:

1. the address of the article;
2. the sentence, step or figure you believe is wrong;
3. why you think so, with a public source if you have one.

Certainty is not required. "This menu looks different on my phone" is a perfectly useful report.

What happens next

An editor who did not write the original piece reviews the report. We check the claim against manufacturer documentation, official sources or our own testing, depending on the subject. If the article is wrong, we fix it. If it is correct but confusing, we usually clarify the wording anyway, since a misunderstanding is a sign the text could be better.

Corrections and updates are different

Serious errors

If a mistake could lead readers to lose data, money or access to an account, we treat it as urgent. The article is corrected first, and if the risk is significant we place the correction note near the top of the page rather than at the end.

Older articles

Parts of our archive were written some time ago. When we revisit an older piece, we check that its claims and steps still hold, remove material that has become misleading and adjust references to businesses so that they remain fair. Where an article reflects a particular moment, such as a market trend in a given year, we leave the context visible rather than pretending it was always current.

What we will not change

We do not alter articles because a company dislikes a fair description of its product, and we do not remove accurate information on request unless there is a legal or privacy reason to do so.

Our wider standards

Corrections are one part of a broader set of commitments described in our house rules for writing. Thank you to every reader who has taken the time to point out a problem; the magazine is better for it.